Legal
Shipping Policy
Last updated:
Son of Surya sources physical products from authorised Indian suppliers and fulfilment partners who ship directly to your doorstep. Because delivery times depend on the specific product, the supplier's location, and your delivery address, we do not promise a fixed delivery window. Estimated delivery times — where available — are shown on individual product pages after they have been verified with the relevant supplier.
How fulfilment works
When you place an order on Son of Surya, we forward it to the authorised supplier or fulfilment partner for that product. They pack and dispatch the item directly to your delivery address. The parcel may arrive from the supplier's warehouse rather than a Son of Surya facility — this is normal. Your invoice and order confirmation always come from Son of Surya.
Delivery timeframes
Delivery times vary by product, supplier, and destination. We do not publish a fixed delivery window that applies to all products. Where a verified estimate is available for a specific product, it will be shown on that product's page. If no estimate is shown, please contact us before ordering and we will confirm the expected timeframe with the supplier.
Delivery areas
We ship to all major cities and most serviceable pin codes across India. If your pin code is not serviceable by the supplier's courier partner, we will notify you within 24–48 hours of placing your order and issue a full refund. We currently do not ship internationally.
Shipping charges
Shipping is free on orders of ₹2,000 or more. Below that, a flat fee of ₹99 applies. Large items such as solar panels, inverters and pumps may need extra freight, which we confirm with you before you pay.
Order processing
After you pay by UPI, we confirm your order on WhatsApp or email within 1–2 working days and forward it to the supplier. You will get the courier tracking number once it ships.
Order tracking
We send the tracking number by WhatsApp or email once your order is dispatched, and you can follow it on the courier's website. No tracking number after a few days? Email hello@sonofsurya.com or ask Suryaputra with your order number (it starts with SOS-).
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, please photograph the item and packaging and contact us at hello@sonofsurya.com within 48 hours of delivery. We will coordinate with the supplier to arrange a replacement or full refund. Do not return the item without contacting us first — unauthorised returns may not be accepted by the supplier.
Lost shipments
In the rare event of a lost shipment, we will investigate with our courier partner and the supplier and resolve the issue promptly. If the shipment is confirmed lost, we will arrange a replacement dispatch or issue a full refund at your preference.
Order cancellations
You may cancel your order within 12 hours of placing it, before it is forwarded to the supplier. To cancel, email hello@sonofsurya.com or WhatsApp us immediately. Once the order has been forwarded to the supplier and dispatched, cancellation is no longer possible. See our Refund & Return Policy for post-dispatch returns.
Digital products
Paid digital guides are emailed to you as PDFs once your UPI payment is confirmed, usually the same day. Free guides download instantly. No shipping charge applies to digital products.
Other policies