Legal
Refund & Return Policy
Last updated:
We want you to be satisfied with your purchase. Please read this policy carefully before buying.
Physical products — returns
Physical products can be returned within 7 days of delivery if they arrive damaged, defective, or significantly different from the product description. To initiate a return, email hello@sonofsurya.com with your order number and clear photographs of the issue. We do not accept returns for change of mind.
Physical products — refunds
Once we receive and inspect the returned item, we refund you within 5–7 working days to the UPI ID or bank account you paid from. Shipping charges are non-refundable unless the problem was our mistake.
Digital products — no refunds
Paid digital guides cannot be returned once they have been emailed, because a file cannot be given back. If a file is broken, missing pages or not the guide you ordered, email us within 7 days and we will send the right file or refund you.
Solar Project Passport
The Solar Project Passport service fee is refundable only before work on the report begins. Once our team has started the pre-design work, no refund can be issued. If you wish to cancel before work begins, email hello@sonofsurya.com with the subject 'Passport Cancellation' and your order details.
Cancellations
Orders for physical products can be cancelled within 12 hours of placement, provided they have not yet been dispatched. To cancel, email hello@sonofsurya.com with your order number. Once dispatched, cancellations are not possible — the return process applies instead.
Exchanges
We do not offer direct exchanges at this time. If you receive a defective or incorrect item, we will send a replacement after the return is processed.
How to contact us
For all return and refund queries, email hello@sonofsurya.com with your order number, a description of the issue, and photographs where applicable. We aim to respond within 1–2 business days.
Other policies